Overview #
After someone submits a form, two things may need to happen: your team may need to receive a notification, and the visitor should receive clear feedback.
Lumo Forms’ available notification and confirmation settings depend on the installed version. This guide explains the configuration principles to follow.
Email Notifications #
An email notification informs a website owner, sales team, or other recipient that a form has been submitted.
Step 1: Open Your Form Settings #
Open the form you want to configure and locate its notification settings, if available.
Step 2: Choose the Recipient #
Enter the email address that should receive submissions.
For example, a general contact form might send notifications to your business support inbox.
Use a monitored mailbox rather than an address nobody checks.
Step 3: Configure the Message #
Choose a meaningful subject line, such as:
New Contact Form Submission
If the plugin supports field-value tokens or dynamic email content, include the relevant submission information.
Avoid including unnecessary personal information in notification emails. Consider privacy and data-retention requirements when deciding what to send.
Step 4: Save and Test #
Save the settings and submit a test entry.
Check the recipient’s inbox, spam folder, and email logs if available. A successful form submission does not guarantee that the email reached its destination.
Confirmation Messages #
A confirmation tells visitors that their submission was received or explains what happens next.
Where supported, configure the form’s confirmation behavior to display a concise message after a successful submission.
Example:
Thank you for contacting us. Your message has been submitted. We will review your request and respond if a reply is needed.
Do not promise a response time unless your team can consistently meet it.
Troubleshooting Notification Emails #
If notifications do not arrive:
- Confirm that the recipient address is correct.
- Submit another test entry.
- Check the spam or junk folder.
- Verify your website’s outgoing email configuration.
- Configure a reputable SMTP service if needed.
- Check SPF, DKIM, and DMARC alignment for your sending domain.
- Review available server and email logs.
Best Practices #
Use a reliable sender address on your own domain when possible. Keep confirmation messages short and helpful. Test notification delivery after changing your WordPress hosting, email service, or domain settings.
