Terms & Conditions

1. Introduction

Welcome to Lumo Forms. These Terms & Conditions govern your access to and use of the LumoForms.com website, our WordPress plugins, related software, documentation, and any associated products or services.

Lumo Forms is a WordPress form builder designed to help website owners create, manage, and process online forms.

By accessing our website, downloading our plugin, purchasing a product, or using our services, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the applicable website, product, or service.

2. Eligibility

You must have the legal capacity to enter into a binding agreement under the laws applicable to you to purchase or use our paid products.

If you use Lumo Forms on behalf of a business or organization, you represent that you have the authority to accept these Terms on its behalf.

3. Our Products and Services

Lumo Forms may provide:

Free WordPress plugins and form-building tools.
Premium plugins, extensions, features, or subscription plans.
Form templates and customization options.
Integrations with third-party services.
Documentation, product updates, and technical support.

Features, pricing, availability, and licensing conditions may change over time. We will communicate material changes where required by applicable law.

Some features may require a compatible WordPress installation, third-party account, API credentials, or a paid license.

4. Acceptable Use

You agree to use Lumo Forms lawfully and responsibly. You must not:

Use our products to engage in fraud, phishing, spam, harassment, or unlawful activities.
Collect or process personal information without an appropriate legal basis or required permissions.
Use forms to distribute malicious code or compromise website security.
Attempt to gain unauthorized access to our website, software, or infrastructure.
Interfere with the operation or security of our products.
Misrepresent your identity or impersonate another person or organization.
Reverse engineer, redistribute, or exploit our software except as permitted by the applicable license or law.

We may restrict access to our website, support, or services where reasonably necessary to address abuse, security risks, or violations of these Terms, subject to applicable law.

5. Plugin License

The free version of Lumo Forms is distributed through the applicable WordPress.org licensing terms.

Premium products, if purchased, are subject to the license terms presented on the relevant product or checkout page. These terms may specify the permitted number of websites, license duration, updates, support eligibility, and renewal conditions.

Unless expressly permitted by the applicable license or law, you may not resell, sublicense, or redistribute premium products as standalone commercial products.

Nothing in these Terms overrides rights granted by an applicable open-source license.

6. Purchases, Pricing, and Payments

Prices, billing periods, included features, and license limits will be displayed on the relevant pricing or checkout page.

When purchasing a paid product, you agree to provide accurate billing information and authorize the applicable payment provider to process your transaction.

Payments for Lumo Forms products may be handled by third-party payment processors. Their applicable terms and privacy policies may also govern your transaction.

We may change our prices for future purchases or renewals, subject to applicable law and any commitments made at the time of purchase.

7. Renewals, Cancellations, and Refunds

Where a product is sold on a recurring basis, the applicable checkout page will explain the billing frequency, renewal terms, and cancellation process.

You are responsible for cancelling a recurring subscription before its next renewal if you do not wish to continue it, unless the applicable checkout terms provide otherwise.

Refund eligibility, refund periods, and procedures will be described in the applicable refund policy or purchase terms. Nothing in these Terms excludes any refund or cancellation rights that cannot lawfully be excluded.

Please contact us if you have a billing issue or need help with a purchase.

8. Updates and Technical Support

We may provide software updates, bug fixes, compatibility improvements, documentation, and technical support according to the applicable product and license terms.

We do not guarantee that every feature will work with every WordPress theme, plugin, hosting environment, or third-party service.

We may discontinue or modify a feature when reasonably necessary, subject to applicable law and any specific commitments made to customers.

9. Third-Party Services and Integrations

Lumo Forms may integrate with third-party services such as payment gateways, email marketing platforms, communication tools, and anti-spam providers.

These services are operated independently and may be subject to their own terms, privacy policies, availability, and fees.

You are responsible for configuring integrations correctly, safeguarding API credentials, obtaining required permissions, and complying with the terms of the third-party providers you use.

We are not responsible for the independent operation of third-party services, except where liability cannot lawfully be excluded.

10. Your Data and Form Submissions

You remain responsible for the information you collect through forms on your website, including personal information submitted by visitors.

You must provide appropriate privacy notices, obtain consent where required, establish a lawful basis for processing, and comply with applicable data protection laws.

Unless expressly stated otherwise, Lumo Forms is a WordPress plugin that operates within your WordPress environment. Form entries may be stored in your website’s database or transmitted to third-party services according to your configuration.

You are responsible for your website’s access controls, backups, retention policies, security settings, and handling of form submissions.

For information about our own website and product-related data practices, please read our Privacy Policy.

11. Intellectual Property

The Lumo Forms name, branding, website content, original graphics, and other materials owned by us are protected by applicable intellectual property laws.

You may not use our branding in a way that suggests an official partnership, endorsement, or affiliation without our permission.

Your own website content, form content, and submitted data remain yours or belong to their respective owners. You grant us no ownership of that content merely by using our plugin.

Third-party trademarks and services remain the property of their respective owners.

12. Availability and Disclaimer of Warranties

We aim to provide reliable products and services, but we do not guarantee uninterrupted, error-free, or universally compatible operation.

To the extent permitted by applicable law, our website and services are provided on an “as available” basis, without warranties that are not expressly provided or legally required.

We do not guarantee that using Lumo Forms will produce any particular business, marketing, conversion, or revenue outcome.

Nothing in this section limits any mandatory consumer rights or statutory warranties that apply to your purchase.

13. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, including loss of profits, business opportunities, or data.

Our liability for direct losses will be limited to the extent permitted by applicable law and any mandatory rights applicable to your purchase.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud or other liability that cannot legally be restricted.

14. Indemnification

To the extent permitted by applicable law, you are responsible for claims arising from your unlawful use of Lumo Forms, your violation of these Terms, or your infringement of another person’s rights.

Nothing in this section requires you to indemnify us for matters caused by our own unlawful conduct or liability that cannot lawfully be transferred to you.

15. Suspension and Termination

You may stop using Lumo Forms at any time.

We may suspend or terminate access to a service where reasonably necessary because of a material breach, unlawful activity, security risk, or discontinuation of the service, subject to applicable law and any contractual commitments.

Termination does not remove obligations or rights that arose before termination. Any continuing license, refund, or billing rights will be governed by the applicable purchase terms and law.

16. Changes to These Terms

We may update these Terms to reflect changes in our products, business practices, legal requirements, or security measures.

The updated version will be published on this page with a revised effective or last-updated date. Where required by law, we will provide additional notice or obtain consent.

Your continued use of a service after an update takes effect will be subject to the updated Terms to the extent permitted by law.

17. Governing Law

These Terms are subject to the laws applicable to the operator of Lumo Forms, without depriving consumers of any mandatory protections available under the laws applicable to them.

Any dispute will be handled by a court or other competent authority with jurisdiction under applicable law.

18. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Website: https://lumoforms.com
Email: support@lumoforms.com