Refund Policy

1. Overview

At Lumo Forms, we want you to be satisfied with our products. Lumo Forms provides WordPress form-building software designed to help website owners create, manage, and customize online forms.

This Refund Policy explains the conditions under which refunds may be requested for paid Lumo Forms products, including Lumo Forms Pro licenses, extensions, and related digital products.

By purchasing a product from Lumo Forms, you acknowledge that you have read this policy. This policy does not limit any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.

2. Refund Eligibility

We offer a 14-day refund period for eligible first-time purchases of Lumo Forms Pro, beginning on the date of the original purchase.

Within this period, you may request a refund if the product does not meet your reasonable expectations or if you experience a significant issue that prevents you from using its advertised core functionality.

Where a technical issue is reported, we may ask for reasonable information to understand the problem and offer troubleshooting assistance before processing the refund.

Refund requests are reviewed individually and handled in accordance with this policy and applicable law.

3. Eligible Purchases

Subject to the conditions above, the refund policy may apply to:

Annual Lumo Forms Pro licenses.
Lifetime Lumo Forms Pro licenses.
Other eligible premium digital products sold directly by Lumo Forms.

The applicable product page and checkout terms will identify the product purchased and any additional conditions that apply.

4. Non-Refundable Situations

Except where required by applicable law, refunds may not be available in the following circumstances:

The refund request is submitted after the 14-day refund period.
You change your mind after the refund period has expired.
You decide not to use the product or no longer need it.
The issue is caused by an incompatible hosting environment, third-party plugin, theme, or service outside our reasonable control.
The problem results from modifications to the product or improper configuration that we cannot reasonably resolve.
You request a refund for a renewal payment that was clearly disclosed and processed according to the applicable renewal terms.
You request a refund for a duplicate purchase after the issue has already been resolved, unless otherwise required by law.

We may consider exceptional circumstances at our discretion. Nothing in this section removes rights that apply under mandatory consumer protection laws.

5. Annual Licenses and Renewals

Annual licenses provide access to the premium features, updates, and support specified in the applicable product description for the relevant license period.

If your license renews automatically, you are responsible for cancelling the renewal before the next billing date if you do not wish to continue.

Cancelling a renewal generally prevents future charges but does not automatically refund a payment already processed.

If you believe a renewal charge was unauthorized, duplicated, or processed incorrectly, please contact us promptly so we can investigate.

Any applicable statutory cancellation or refund rights remain unaffected.

6. Lifetime Licenses

A lifetime license is a one-time purchase that provides the lifetime access or usage rights expressly described on the relevant product or checkout page.

A lifetime license does not necessarily mean that every future feature, third-party service, or product released by Lumo Forms will be included indefinitely.

Eligible lifetime license purchases are subject to the same 14-day refund period, unless the applicable law requires otherwise.

7. How to Request a Refund

To request a refund, contact our support team using the email address published on our website.

Please include:

Your name and purchase email address.
Your order number or transaction reference.
The product and license plan purchased.
The date of purchase.
A brief explanation of why you are requesting a refund.

Please do not send complete payment card numbers, passwords, or other unnecessary sensitive information.

We may request additional information reasonably necessary to verify the purchase and review the request.

8. Refund Processing

We aim to review refund requests within 3–5 business days.

If a refund is approved, it will generally be submitted to the original payment method through the payment provider used for the purchase.

The time it takes for the funds to appear in your account depends on the payment provider and your financial institution.

We will notify you if additional information is needed or if there is a delay in processing your request.

9. License Deactivation After a Refund

If a refund is approved, the corresponding premium license may be deactivated, and access to paid features, updates, or support associated with that license may end.

You may need to disable or uninstall the premium plugin to stop using refunded premium functionality.

Any continued use of the free version of Lumo Forms will remain subject to its applicable license terms.

10. Payment Disputes and Fraud

If you notice an unfamiliar charge or believe that a payment was processed incorrectly, please contact us so we can investigate.

We reserve the right to investigate suspected fraud, duplicate transactions, or misuse of our refund process, subject to applicable law.

This section does not restrict your legal rights to dispute a transaction with your payment provider.

11. Changes to This Refund Policy

We may update this Refund Policy to reflect changes to our products, payment arrangements, or legal obligations.

Any revised policy will be published on this page with an updated date. Changes will not remove mandatory rights that already apply to a completed purchase.

12. Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact us.

Website: https://lumoforms.com
Email: [support@lumoforms.com]